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store policies
Candle Products Made in Eastern KY
At Coal Country Candles, we make every effort to give our customers a fair, rewarding and enjoyable shopping experience. We hope that our policies do just that. Read about them below, and be sure to contact our team with any questions.
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Our Shipping Policy
Everything You Need to Know
We generally ship your order within 3 business days. However, because our products are all hand-poured, there may be times that it takes up to one week for us to ship. We do use 100% soy wax, which is more sensitive to temperatures than paraffin wax. During summer months, we will generally ship Monday - Wednesday to reduce the possibility that your products may sit in an environment that is not temperature controlled over the weekend.
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We generally ship USPS, however if your order qualifies for free shipping, we may ship via UPS or FedEx, especially for larger orders.
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All Monthly Subscription Boxes will ship the first week of the month. Quarterly Subscription Boxes will ship the first week of the following months: February, May, August, & November.
Return Policy
Due to the nature of our product, we do not accept returns. If there is ever a problem with your order, please reach out to us and we will work with you to resolve the issue.