$9.99 flat rate shipping!
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Unfortunately our business was impacted by the flooding in Hazard, KY on February 15th. We are currently working on cleaning up and trying to return to business as usual. We are still able to process online orders, however it may take us a few of days longer than usual to ship your order. We appreciate your patience as we recovery from this natural disaster.
soy candles
Hand-poured in Appalachia!
store policies
Candle Products Made in Eastern KY
At Coal Country Candles, we make every effort to give our customers a fair, rewarding and enjoyable shopping experience. We hope that our policies do just that. Read about them below, and be sure to contact our team with any questions.
Our Shipping Policy
Everything You Need to Know
We generally ship your order within 3 business days. However, because our products are all hand-poured, there may be times that it takes up to one week for us to ship. We do use 100% soy wax, which is more sensitive to temperatures than paraffin wax. During summer months, we will generally ship Monday - Wednesday to reduce the possibility that your products may sit in an environment that is not temperature controlled over the weekend.
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We generally ship USPS, however for larger orders, or orders outside our geographic region, we may use UPS or FedEx to ship if one of those is quicker or more economical.
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​Quarterly Subscription Boxes will ship the first week of the following months: February, May, August, & November.
Return Policy
Due to the nature of our product, we do not accept returns. If there is ever a problem with your order, please reach out to us and we will work with you to resolve the issue.